This questionnaire is designed to measure the level of satisfaction with the services provided by Insurance Authority in the United Arab Emirates during 2017. Kindly answer the questionnaire accurately and objectively, noting that the statistical analysis will be prepared for the results in order to address the weakness – if any – and improvement of the services provided by the Insurance Authority which will reflect positively on achieving your satisfaction. Thank you very much and your cooperation is highly appreciated.

Please Complete all the questions

Personal Details
Male
Female
Company Details
Rate
Rate

 1

الرضا العام عن الخدمة

 2

اجراءات حل الشكوى واضحة ودقيق

 3

بيئة العمل والبنية التحتية للهيئة جيدة ومريحة

 4

الوقت المستغرق لإنجاز الخدمة

 5

الرضا عن الموظف بشكل عام

 1

I received consulting / non-conflicting information

 2

I have been informed what I have to do to receive the services

 3

I had treated fairly, respect by employees

 4

Working hours of office were suitable for you

 5

Generally, It was easy to submit a complaint

 6

Generally, Are you satisfied with timing for receiving services ?

 7

Generally, Are you satisfied with payments method for receiving services?

 8

Do Staff have knowledge and efficiency?

 9

Are you satisfied with the quality of service?