Select a Service
Select an Department/Office
Select an Employee
This questionnaire is designed to measure the level of satisfaction with the services provided by Insurance Authority in the United Arab Emirates during 2016. Kindly answer the questionnaire accurately and objectively, noting that the statistical analysis will be prepared for the results in order to address the weakness – if any – and improvement of the services provided by the Insurance Authority which will reflect positively on achieving your satisfaction. Thank you very much and your cooperation is highly appreciated.
Please Complete all the questions
-- Age Group --
More than 64
-- Academic Qualification --
-- Nationality --
-- Main residence --
-- User Type --
Business / Licensing and registration services Office
Individuals / Policyholders
-- License Activities --
Insurance Broker Companies
Loss & Damage Adjuster Companies
Insurance Consultant Companies
Insurance Experts Mathematics
Loss & Damage Adjuster Individuals
Insurance Consultant Individuals
Managing health insurance claims
Legal Entity Type
-- Legal Entity Type --
Foreign Company Branch
Gulf Company Branch
-- Service Type --
Request for data change Register
-- Service Type --
How many times did you contact with Insurance Authority during 2016?
-- How many times did you contact with Insurance Authority during 2016? --
More Than Four
How did you reach Insurance Authority?
-- How did you reach Insurance Authority? --
What is the acceptable time to wait before connecting for the first time with the service provider?
-- What is the acceptable time to wait before connecting for the first time with the service provider? --
Less than 5 Mins
Morethan 30 Mins
Which payment method do you prefer? please select only one box?
-- Which payment method do you prefer? please select only one box? --
الرضا العام عن الخدمة
اجراءات حل الشكوى واضحة ودقيق
بيئة العمل والبنية التحتية للهيئة جيدة ومريحة
الوقت المستغرق لإنجاز الخدمة
الرضا عن الموظف بشكل عام
I received consulting / non-conflicting information
I have been informed what I have to do to receive the services
I had treated fairly, respect by employees
Working hours of office were suitable for you
Generally, It was easy to submit a complaint
Generally, Are you satisfied with timing for receiving services ?
Generally, Are you satisfied with payments method for receiving services?
Do Staff have knowledge and efficiency?
Are you satisfied with the quality of service?